Novella

To maintain the beauty and longevity of your rug or carpet, follow these essential care guidelines:

• Shedding is normal in new rugs and carpets and will reduce over time with regular use
• Do not brush or scrub the surface to avoid damage to the fibers.
• Vacuum periodically using suction only. Avoid vacuum cleaners with beater brushes or rotating heads.
• In case of spills, blot immediately with a clean, dry cloth. Do not rub, as it may spread the stain.
• Rotate the rug or carpet occasionally to ensure even wear.
• Place furniture protectors under heavy furniture to prevent flattening and piling.
• Do not pull loose threads; gently trim them with scissors.
• Professional cleaning is recommended periodically for deep care and maintenance.
• Do not fold the rug or carpet; always roll it for storage or transport.
• Avoid placing on damp or wet surfaces to prevent mildew or damage.

Free Shipping Across India
Enjoy free shipping on all rugs and carpets delivered anywhere in India.

International Shipping
We ship worldwide. Shipping charges for international orders will be calculated at checkout.

Estimated Delivery Timelines
 • India: 3–10 business days
 • International: 6–12 business days
(Please note: Custom clearance may extend delivery timelines for international orders.)

Returns & Exchanges
15-Day Hassle-Free Returns (India Only)
We offer easy returns within 15 days of delivery for all standard rugs and carpets purchased within India.
(Excludes custom-made rugs and carpets.)

Please Note

• Sizes, patterns, and designs of rugs and carpets may have slight variations due to their handmade nature.
• Actual product colors may appear different due to lighting and screen display settings.
• The appearance of your rug or carpet may vary based on placement and viewing angle.