Returns Policy

Our carpets are carefully inspected during packaging, and request you to check your order upon receipt.

If a defect is discovered, feel free to get in touch with us at  +91 95409 88999 or store@qaaleen.co.in within 48 hours of receiving your order post which no return request will be taken into consideration.

Your order will be eligible for return only if there is a manufacturing defect that can not be fixed.

Want to raise a Return Request?

• A Return Request needs to be raised within 48 hours after receipt.
• Call us on +91 95409 88999 or email us at store@qaaleen.co.in with the pictures of the defect.
• Our shipping partner will pick up the rug on your behalf from your place at a mutually decided time.
• On receipt of the returned item, it goes through a quality check. If the item is damage-free, we will initiate the refund process within 48 hours.

Some points to be considered

• Return the rug in the very same condition in which it was delivered to you.
• The carpet should be unused and must have the original packaging in place.
• A refund will be initiated once our quality team inspects the carpet thoroughly.
• In case you receive a damaged/defective item, notify us within 48 hours of receipt. We might request you to share the picture of the rug at store@qaaleen.co.in. We will replace it without any cost after a thorough examination.