At Qaaleen, we understand that plans can change. We aim to make your shopping experience as smooth and convenient as possible. Please review our cancellation terms before placing an order.

1. Order Cancellation

• Customers may request cancellation within 24 hours of placing an order, provided the order has not already been processed for dispatch.
• Once an order has been packed, dispatched or handed over to the shipping partner, cancellation requests may not be accepted.
• Cancellation requests must be submitted through our official customer support email or phone number, along with the order ID and registered contact details.
• An order will be considered cancelled only after receiving confirmation from the Qaaleen customer support team.

2. Cancellation of Customised and Made-to-Order Carpets

• Orders involving customised, personalised or made-to-order carpets cannot be cancelled once production or the customisation process has started.
• Cancellation requests for such orders may be considered before production begins, subject to approval from Qaaleen.
• Any applicable charges already incurred for customisation or production may be deducted from the refundable amount, where applicable and communicated to the customer.

3. Cancellation After Dispatch

Once an order has been dispatched, customers cannot request cancellation through the standard cancellation process.

If the customer no longer wishes to keep the product, they may contact our customer support team to understand the available options under our Returns Policy.

4. Refunds for Cancelled Orders

• For approved prepaid order cancellations, the refund will be initiated to the original payment method.
• The time taken for the refund to reflect in the customer's account may depend on the payment gateway or banking institution.
• For Cash on Delivery (COD) orders, no refund is applicable if payment has not been collected.
• Any approved deductions, if applicable, will be communicated to the customer before processing the refund.

5. Cancellation by Qaaleen

Qaaleen reserves the right to cancel an order in circumstances such as product unavailability, pricing or listing errors, payment verification issues, or unforeseen operational circumstances.

In such cases, customers will be notified, and any amount received for the cancelled order will be refunded through the appropriate payment method.

6. How to Request an Order Cancellation

To request cancellation, please contact us using the following details:

Email: store@qaaleen.co.in
Phone: +91 95409 88999

Please provide your order number, registered mobile number and cancellation request.

Our customer support team will review your request and communicate the cancellation status.

Note: This Cancellation Policy should be read alongside our Returns Policy and Terms & Conditions.